At Two VoIP Guys we do our best to give you the lowest possible prices, every day.  In return for getting these amazing prices, we expect you to know what you are ordering.  If you order the wrong item, we need to collect a restocking fee. 

Return Instructions: Products must be returned double boxed with the assigned RMA number clearly visible on the outside of the package. DO NOT write on or apply shipping stickers to the original manufacturer's box. DO NOT use the original manufacturer's box as the shipping box. Products not double boxed, without RMA numbers on them or those with writing on the original box may be refused or returned at the customer's expense, or charged additional restocking fees.

RMA Expiration: Once an RMA is approved, the product must be received within 10 calendar days. Returns received after 10 calendar days may be refused and returned to the customer at their expense.

Defective or Dead on Arrival (DOA) within 30 days

• Any eligible product that is found to be defective within 30 days from the date of purchase will automatically be eligible for a replacement with technician or manufacturer approval.  Products found to be in working condition but used may be returned at the owner's expense, or held for pickup.  Two VoIP Guys, at our discretion, may agree to collect a restocking fee in lieu of returning the item to you.
  

New in Box (NIB)

• All non-defective items returned within 20 days are subject to a minimum 10% restocking fee and such returns will be for store credit or refund, at the company's sole discretion.
• Products that are still NIB but were purchased more than 20 days ago are not eligible for refund; they are eligible for exchanges/store credit only and may be subject to a minimum 10% restocking fee.
• All NIB products that do not conform to the RMA instructions above will either be refused and returned to you, or imposed at least an additional 20% restocking fee (in addition to any other restocking fees already paid).

Used Products

• Products where the manufacturer's original packaging has been opened are not eligible for return or refund.  Two VoIP Guys may make exceptions on a case by case basis, and then only if an acceptible restocking fee has been paid.

Defective Products - Standard One (1) Year Replacements

• Products purchased within 1 year but more than 30 days ago must be returned to the manufacturer if defective. We are unable to return defective products after 30 days and therefore you must work directly with the manufacturer to fix or replace defective goods.

Program Details and Exceptions:
• Not Eligible:
• Servers, PBXs, channel banks, gateways (analog or digital), software and batteries are not eligible for return or refund. Defective products within these categories must be returned directly to the manufacturer.
• Products more than one year old are not returnable in any condition.
• Defective products more than one year old must be returned to the manufacturer.

Refunds: Refunds are only available on returns that are within 20 days and remain unopened or in their original condition. Expect to receive the refund within four weeks from shipping your return to Two VoIP Guys Inc. This includes reasonable estimates of the time required for the return shipping, inspection at our facility, and processing from your bank or Credit Card Company. We will notify you via email and/or telephone with the details and status of your refund throughout the process. You can expect to receive your refund via the same method of payment that you used for the initial purchase.

• Return Shipping: Shipping expenses for the return of products are the responsibility of the customer. Product exchanges or replacements will be shipped back to the customer at no additional expense.
• eBay Liquidations and Open Box Items: Items sold through eBay as liquidation (auction) or as Open Box Items (either through eBay or directly from twovoipgus.com) are not eligible for return or replacement and are sold according to the description within the auction / open box item.